| Part V: Direct Selling Companies Requirements - (Conduct
between Companies) |
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| 26. |
Interaction |
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Member companies
of the DSANZ shall conduct their activities in the spirit of
fair competition towards other members. |
| 27. |
Delivery
of Product |
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Member companies
shall deliver products with all reasonable speed and with the
exception of Force Majorie, advise of any delays in the normal
delivery period. |
| 28. |
Enticement |
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Member Companies
and Direct Sellers shall not systematically entice or solicit
and Direct Sellers of another Company |
| 29. |
Identification |
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In approach to consumers,
member companies shall, so far as is practicable , identify themselves
as members of the Association.
Member company's shall ensure that any printed matter issued
by a member company of the DSANZ to consumers shall contain its
full name and geographical address of its head office or branch
office, or other identification, enabling consumers to contact
the company readily. |
| 30. |
Denigration |
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Companies shall
not unfairly denigrate nor allow their Direct Sellers to unfairly
denigrate another Company's Products, its sales and marketing
plan or any other feature of another Company. |
| 31. |
Guarantees and After Sales Service |
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a) |
Every member company
of the DSANZ shall have a written guarantee relating to all its
products or services. Such guarantees shall be directed towards
consumer satisfaction and shall clearly set out the guarantee
term and the remedial action available to consumers. |
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b) |
Information provided
with member company's products or services shall include full
instructions for proper use and adequate warnings relating to
safety whenever appropriate. |
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c) |
All products will
comply with all relevant information and labelling requirements
and other Standards required under New Zealand law. |
| 32. |
Extra-Territorial
Coverage |
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Each member as a
condition to admission and continuing membership in the DSA will
comply with the WFDSA World Codes of Conduct for Direct Selling
with regard to direct selling activities outside of New Zealand.
This applies unless those activities are under the jurisdiction
of Codes of Conduct of another country's DSA to which the member
also belongs.
The provisions set out under 1.10 of this code shall apply. |
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